1. How to shop on Devinfy?
Answer:
Shopping on Devinfy is easy! Simply browse our product categories, select the items you like and add them to your shopping cart. After completing your shopping, click the shopping cart icon to enter the checkout page, fill in the delivery address and payment information, and finally confirm your order.
2. Can I cancel my order?
Answer:
If you need to cancel your order, please contact our customer service team as soon as possible. We will try our best to cancel your order before the order is processed. However, once the order enters the delivery stage, we will not be able to cancel it.
3. What payment methods does Devinfy provide?
Answer:
We accept a variety of payment methods, including:
- Credit card (Visa, MasterCard, American Express, etc.)
4. How do I check the status of my order?
Answer:
You can check the status of your order on our “My Account” page. After logging in, click “Order History” to view the details of all completed or in-progress orders. You will also receive a shipping confirmation email with a tracking number.
5. How much is your shipping cost?
Answer:
The shipping cost depends on your delivery address and the shipping method you choose. During checkout, the system will automatically calculate and display the shipping costs. For orders over $50, standard shipping is free.
6. Does Devinfy offer international shipping?
Answer:
Yes, we offer international shipping. We currently offer delivery services to multiple countries and regions. Please check at checkout to see if we can deliver to your address. International shipping costs and delivery times will be calculated at checkout.
7. What should I do if the item I received is damaged or has problems?
Answer:
If the item you received is damaged or has problems, please contact our customer service team within 7 days after receiving the item. We will provide you with a solution to return or exchange the item and bear the return shipping costs.
8. Can I return the item?
Answer:
Yes, you can return your item within 14 days of receiving it. Items must be unused, unwashed, and in their original packaging to be eligible for a return. Please refer to our Return Policy for details.
9. How is the quality of Devinfy’s handbags guaranteed?
A:
We are committed to providing high-quality products. Each handbag undergoes strict quality control, using high-quality materials and exquisite craftsmanship to ensure that every customer can enjoy a durable, comfortable and fashionable product. If you have any concerns about the quality of the product, please contact us and we will do our best to resolve it.
10. How to contact Devinfy’s customer service team?
Contact us
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