We attach great importance to your shopping experience. Devinfy is committed to providing every customer with high-quality products and services. If you are not satisfied with the purchased product, you can apply for a refund according to the following refund policy.

1. Refund Conditions

We provide a 30-day money back guarantee. If you are not satisfied with the purchased product, you can apply for a refund within 30 days after receiving the product. To ensure a smooth refund, please note the following:

  • Items must be unused, unwashed, unaltered and in their original packaging.
  • Items must be in perfect condition without scratches, stains or other damage.
  • Refund requests must be made within 30 days of purchase.
  • Customized items, discounted items or special promotional items (if applicable) may not be subject to the refund policy, please check the relevant regulations before purchasing.

2. How to request a refund

If you are eligible for a refund, please follow the steps below:

  1. Contact us: Contact the customer service team via email ([email protected]) with your order number, details of your purchase, and your refund request.
  2. Return Instructions: Our customer service will provide you with the return address and return instructions. Please follow the instructions to return the item to us.
  3. Returned Items: Send the item back with the original packaging and make sure the item is in unused condition. If the item is damaged or defective, we may not be able to accept the return.

3. ​​Refund Processing

Once we receive the returned item and confirm that it meets the refund conditions, we will process your refund request. The refund will be refunded to your original payment method and the processing time will be 5-10 working days, the specific time depends on your payment method and bank processing speed.

4. Return shipping

Return shipping is usually borne by the customer, unless there is a quality problem with the product or we sent the wrong product. We recommend using a trackable shipping method to return the product to avoid package loss. We are not responsible for products lost during the return process.

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